Return & Exchange Guidelines

Return Window: We offer an extended return period of within 60 days from the original invoice date to accommodate international corporate tracking timelines.

Product Condition: To ensure procurement flexibility, we accept returns for both completely new and slightly used products, which explicitly includes opened items.

Packaging: To maintain logistical transport security, all items must be returned with their original and intact packaging.

Restocking Fee: A 60-day Free policy will be applied to the product price for all valid returns, ensuring zero deduction penalties on your equipment value.

How to Return or Exchange

You can return your items via Mail or In-Store. To initiate the process, please send a message to [email protected] or [email protected] containing your official order number to log your request. Once your inquiry is received, you should use the Return Label included in your original shipping package to prepare the exterior crate. From there, our customer care team will respond promptly to provide specific, step-by-step instructions on the exact facility location where you need to send your item.

Refund Information

Once we receive and inspect your return container at our facilities, we will process your net refund within 5 business days. Your money is strictly issued back to the original payment method that you used during checkout, which applies equally to all Local Pickup orders. Depending on your financial bank or specific payment provider, the cleared funds should appear in your account within 1-2 business days after our processing is complete. Please note that all international transactions and refunds are strictly processed in US Dollar (USD).

Order Cancellations

If you change your mind regarding a purchase, you can cancel your order, or any specific part of it, within 24 hours of initial placement. Once approved, the full amount will be completely refunded to your original payment method without delay.

Manufacturer’s Warranties

All products at nertools.com are fully covered by a manufacturer’s warranty to protect your capital investment. Warranty terms vary by specific product category and engineering scope. For all active claims, please contact the manufacturer’s authorized service center nearest to your current facility location. If you need direct assistance finding the right corporate contact details, feel free to reach out to us and our staff will guide you.

Need Help with a Return?

Our support team is here to assist you with any questions regarding returns, exchanges, or warranties. You can reach out directly via our official email channels at [email protected] or [email protected] to speak with a representative.

Logistics Verification & Support Contacts

Fulfillment Center Location: Jl. P. Antasari No.231, Kedamaian, Kec. Kedamaian, Kota Bandar Lampung, Lampung 35121, Indonesia

Logistics Hotline: +6283189345477

Official E-Commerce Domain: https://nertools.com